:FREQUENTLY ASKED QUESTIONS: (2024)

FREQUENTLYASKED QUESTIONS (FAQs) on BARODA CONNECTServices:

1.0 GENERAL:

Q) What is “BarodaConnect”?

“Baroda Connect” is anumbrella for all the products offered by the bank under e-Banking (Internetbanking to start with).

Q) What is InternetBanking?

Internet Banking indicatesbanking facilities offered to the customers, on Internet. Facility, you will be able to access fromyour office/ house using computer/ device with internet connections.

Q) What are the various facilities available under “ Baroda Connect”?

“Baroda Connect” offersfollowing facilities:-

These services are quite safe with 128-bit encryptionSecure Socket Layer (SSL). This is the highest level of security layerpresently available. This will ensure that the password and other sensitiveinformation, while traveling on Internet will be in encrypted form and thus notavailable to the hackers.

Q) We are holding joint account. We have Partnership / Company account. How wewill access Internet Banking?

You can access InternetBanking despite having joint account, Partnership, Company account providedoperating instructions given are…

<![if !supportLists]>n<![endif]>Either or Survivor, Any one or Survivor, Karta of HUF, Anyone/two/three/all partner(s), All Partners Jointly, Any one/two/threedirector(s).

For every joint accountholder/Partner/Director one individual user id will be given by the bank, afteryou apply for the same. He/She can access the account and carry out operations,as desired.

However, you will not beable to avail Internet Banking facility, if in your account, operatinginstructions are…

<![if !supportLists]>n<![endif]>Payable jointly, any two or survivor, Restrictive Operations, Manager ofHUF, Administrator, Official Liquidator.

Q) Is it necessary to own a computer or whether we can access Baroda Connect from anycomputer?

“Baroda Connect” can beaccessed from any computer (including one from cyber café) having internetfacility. However, you are advised to be extra cautious while accessing theservices from cyber café.

Q) What should I have to use the services?
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You just should have a PC with

<![if !supportLists]>n<![endif]>16 / 32 MB RAM.

<![if !supportLists]>n<![endif]>10-20 MB free space Hard Disk Capacity.

<![if !supportLists]>n<![endif]>Any operating system that supports the browsers like (Internet Explorer ver.5 or NetscapeNavigator 4.5 or above)

<![if !supportLists]>n<![endif]>Access to the Internet.

(For desired view and exact functionality, the abovementioned versions of browsers are required.)

Q) What are the charges for usage of theseservices?

These services are absolutely FREE, only exceptCheque book charges, and stop payment charges as per our extant guidelines andcourier charges for mailing the same.

Further, if you forget the password or your password isblocked (for wrong usage for more than 5 times), your password will be enabled,free of cost (at your request).

There are NO HIDDEN CHARGES for usage ofthese facilities.

(However,please note that the Bank reserves rights to start charging any of these services)

2.0 LOGIN & PASSWORD:

Q) How can I apply for Baroda Connect?

The form forBaroda Connect is available on our Bank’s website (http://www.bankofbaroda.com/download/corporate.pdffor Corporate or http://www.bankofbaroda.com/download/personal.pdfor individual , on our Internet Banking portal or fromour branches. Please take this form and submit it to the branch where you aremaintaining your account. (Please refer terms and conditions, as given on www.bobibanking.com for details).

The branch RelationshipManager (RLM) on verifying the relevant details will process your application.You will receive User IDdirectly at your communication address within 07 days.

After receipt of user idyou will have to collect password from your base branch. Please note that basedon the proof of delivery signed by you at the Branch, your User ID will beenabled by the branch. You will be ableto access “Baroda Connect” after 24 hours from the time User ID is enabled bythe branch.

However, you can apply for Baroda Connect account onlyif…

<![if !supportLists]>n<![endif]>You are having an account with any of the branches of our bank.

<![if !supportLists]>n<![endif]>If you are having joint account, then operating instructions must be Either or Survivor, Any one or Survivor.

<![if !supportLists]>n<![endif]>Karta of HUF, Any one/two/three/all partner(s), All Partners Jointly, Anyone/two/three director(s).

Following types of personswill not be eligible for Internet Banking….

<![if !supportLists]>n<![endif]>Illiterate.

<![if !supportLists]>n<![endif]>Dormant accounts holder.

<![if !supportLists]>n<![endif]>Inoperative accounts holder.

<![if !supportLists]>n<![endif]>Minor.

<![if !supportLists]>n<![endif]>Holder in accounts where garnishee / attachment order isreceived.

Q) How should I log in?

You will receive your userid and password in two separate sealed envelopes in un-tampered form. (If theyare tampered, please inform IMMEDIATELY on barodaconnect@bankofbaroda.com).

To access “Baroda Connect”start internet in your PC and type https://www.bobibanking.comin the address bar and press enter.

The home page of the“Baroda Connect” will appear, click on “Retail User” or “Corporate User” buttonas the case may be and follow links.

You will be forced by thesystem to change the password, when you will log in for the first time.

We request you refer theguidelines on password security given in user guide, as also on printed on PINmailer.

Q)What if I am unable to login with the allotted Password and a user Id?

In such case, please ensurethe following…

<![if !supportLists]>v <![endif]>Confirm from the branchthat your User ID is activated at least 24 hours back.

<![if !supportLists]>v <![endif]>You are using correct type of alphabets e.g. capital letter and/or smallletter as the case may be. (Passwords are case sensitive).

<![if !supportLists]>v <![endif]>Num lock is not offinadvertently.

<![if !supportLists]>v <![endif]>You have not tried for morethan 5 times with wrong User ID and/opr Password (this will block your passwordand you will have to approach the bank).
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<![endif]>

Q)How do I choose the password, while changing the same?

Whilefinalizing your password, please note that…

<![if !supportLists]>v <![endif]>It must be minimum 8 digit long and maximum16 digit long.

<![if !supportLists]>v <![endif]>It must contain an alphabet (A-Z or a-z) and a number(0-9) and a special character (@,$,#,* etc.), all thethree.

<![if !supportLists]>v <![endif]>It should not contain all the letters used in youruser id.

<![if !supportLists]>v <![endif]>It is case sensitive i.e. if password is in smallletters use the same. If you use capital letters, it will not work.

<![if !supportLists]>v <![endif]>For your safety, your password will be blocked, ifattempt to log in fails for 5 times.

<![if !supportLists]>v <![endif]>If not changed in 365 days, system will force you tochange the password. However, we advise you to keep changing the passwords, ata regular interval.

Q) What is the procedure for obtaining new password if the existingpassword is blocked or forgotten?

<![if !supportLists]>v<![endif]>If you haveforgotten your user ID/ password, please submit forgot password form and submitto the branch. To download the form click here https://www.bobibanking.com/forgotpassword.pdf

<![if !supportLists]>v<![endif]>Bank will generate new password and the same will be sent to your basebranch. Please note User ID will be sent again to your communicationaddress. On receipt of User ID, collectthe new password from the branch under acknowledgement.

<![if !supportLists]>v<![endif]>The new password will be activated by Baroda Connect Operations Team, Mumbai on receipt of deliveryconfirmation from the branch.

Q)Whether alerts are there for Password expiry?

You will be alerted (on the homepage, when you log in)for changing the passwords before the expiry date.

Q) What should I do, if I have to stop using services forsome time?

Please ensure to logout inproper way. However, if you abruptly close your Internet Banking page, yoursession will end. Please do not leave your system unattended, when you havelogged in, since this may give an opportunity to others around you to operateyour accounts

3.0 FUNCTIONAL SERVICES:

Q) What is online andoffline services?

Online services indicate happening of theservices instantly (on real time basis).

 Fund transfer (self, thirdparty),

 Stop payment

Balance enquiry etc. are some of theservices which will be offered online.

Offline services indicate that thisfacility will not be carried out immediately but will be done in span of fewdays. Services like

 Cheque Book request,

 CBS Account Opening,

 FD renewal request

 Account summary will beoffered offline.

In these cases, Yourrequest for (say) Cheque book will go toRLM and RLM will execute the request i.e. get Cheque book prepared, send it bycourier etc. Entire process is expected to take 3-4 days and thus the requestwill be offline.

Q) Can I transfer the fundsto any of the branches in Bank of Baroda?

You can transfer funds toany of the branches of Bank of Baroda.

Q) How do I Stop Payment ofthe Cheque?

Go to Accounts. Select theaccount (from drop down box) to which the cheque belongs. From adjacent dropdown box, select Cheque Status Enquiry. In Cheque Status Enquiry, give range ofvalid cheque numbers and it will give some details. In these details, selectStop Payment, give relevant cheque number (or numbers) for which you want tostop the payment. System will give message, whether the stop payment issuccessful or not. If the stop payment is not successful (i.e. if you do notget success message) you may please explore other option of sending thisrequest (manually, over phone/ fax etc.)

4.0 SECURITY:

Q) What are the Securityfeatures for usage of Internet Banking?

Transactional basedinternet banking offered is fully secured with 128 SSL (Secured Socket Layer)which is the highest level of security presently available. Bank has takenadequate care of security in respect of communication and transactions on theinternet.

While the customer willaccess the portal and the information will travel on public network, it will bein the encrypted form (using SSL) and even if someone receives thatinformation, he will not be able to use it due to its encryption. To offer confidenceto the customer, the bank’s servers are duly certified by Verisign.

Another Safety feature isthe timed logout, which means the session is automatically terminated if it isnot active for a certain duration.

Q) Are there some important Security Tips:

Dos & Don’ts

5.0 Registration of MobileNumber:

Q) How shall I register my Mobile Number / New Mobile Number?

Toregister Mobile Number / to change Mobile Number you are required to submit “MobileNumber Updation” form to your base branch.The form is available under “Download Forms” section ofwww.bobibanking.com

Todown load the form click here https://www.bobibanking.com/MobileNoRegnForm.pdf

6.0 Fund Transfer Rule:

Q) How much fund I can transfer?

The Fund Transfer limits forRetail Customers are given below: -

The Fund Transfer limits for CorporateCustomers are given below: -

*Please note that all e-commerce transactionsare treated as Third Party Transfer within BOB.

Q) What are the charges for fund transfer?

Fundtransfer to self linked accounts, to third party accounts within BOB and alle-commerce transactions are available at free of cost basis.

*In order to further incentives our customers to use our ADCs,we have waved services charges for NEFT transactions carried through Baroda Connect i.e. "NO CHARGES for NEFTthrough "Baroda Connect(w.e.f. 18.06-2012)"

Thecharges of RTGS transactions as prescribed by Reserve Bank of Indiaare given below:

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